Privacy & Booking Policies

LINEAGE | thelineagebarber.com

Last updated: April 2026

Privacy Policy

Your trust is not taken lightly. LINEAGE is committed to handling your personal information with the same care and intention we bring to every appointment.

Information We Collect

When you book an appointment or interact with our website, we may collect the following:

  • Contact information — name, phone number, and email address

  • Payment information — processed and stored securely through Square; LINEAGE does not store card data directly

  • Appointment history — services booked, dates, and preferences

  • Website usage data — pages visited, time on site, and device type, collected through standard analytics tools

How We Use Your Information

Your information is used solely to:

  • Confirm, manage, and follow up on appointments

  • Send appointment reminders and relevant service updates

  • Improve our booking experience and service offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

LINEAGE uses Square to power online booking and payment processing. By booking an appointment, you also agree to Square's privacy practices. You can review Square's privacy policy at squareup.com.

Your Rights

You may request to view, update, or delete your personal information at any time by contacting us directly at [your email]. We will respond within a reasonable timeframe.

Data Security

We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure. By using our site and booking system, you acknowledge this inherent risk.

Updates to This Policy

This policy may be updated periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Cancellation & No-Show Policy

Every appointment at LINEAGE is a reserved block of time — set aside exclusively for you. Out of respect for your time and ours, we ask that all clients honor the following guidelines.

Cancellation Notice

We require a minimum of 24 hours' notice for any cancellation or reschedule request.

  • Cancellations made with 24+ hours' notice — no charge

  • Cancellations made with less than 24 hours' notice — a fee of 50% of the scheduled service will be charged to the card on file

  • No-shows (missed appointments without any notice) — a fee of 100% of the scheduled service will be charged to the card on file

Card on File

A valid credit or debit card is required to secure your booking. Your card will not be charged at the time of booking — only in the event of a late cancellation or no-show as described above.

Running Late

We understand that life happens. If you are running late, please contact us as soon as possible. Arrivals more than 15 minutes late may result in a shortened service or rescheduled appointment, at our discretion, to avoid impacting clients scheduled after you.

Exceptions

We handle exceptions on a case-by-case basis. Genuine emergencies are always taken into consideration. What we ask for is communication — a simple message goes a long way.

How to Cancel or Reschedule

All cancellations and reschedules must be made through your original booking confirmation or by contacting us directly at [your phone or email]. Cancellations via social media DM are not guaranteed to be received in time.

Precision. Heritage. Presence.

Questions about these policies? Reach out at [your contact info].